Passionate about: Theatre-Fine Art-Rational Discourse-Good Books-Bad TV.
Doing things with your hands is therapeutic.
One should never stop learning and questioning.
Actively involved in:
The dramatic community in Dubai.
The Old Library in Dubai
I get involved in as much as I can to promote a love of reading and thinking.
Thursday, 27 June 2013
A thumbs up for Emirates Airlines in Harare
A couple of
months ago my friend in the news biz sent me a press release about the
Emirates Airlines Office in Harare. There was a contact name on the press
release which I pounced on with the pent-up energy of
someone with a gripe and I took the opportunity to send off a rant to Emirates.
My rant went like this:
Person Representing Large Corporation (name removed to protect the
read of the recently opened Emirates office in Harare I felt compelled to
send you this short note on Emirates Airlines. By the way I live in Dubai.
observations and impressions of several people I know who
travel frequently on Emirates Airlines and who have used the Zimbabwe and South
African route is that customers on these routes receive poor quality
service - mainly in the form of old planes and old in-flight
services. It is a shame that Africa is once again treated like the poor
relation and given inferior treatment.
Of course customers, me included, will all
continue to use Emirates because at least we can get direct flights but
what a sour taste it leaves in one’s mouth.”
a reply back very promptly. I totally meant to get back to Emirates Airlines
but, and here I have to hang my head in Shame, I went off on a giddy round of
travel and having fun and time passed…. Then I tidied up my email ,as I do-
believe it or not, and found the unanswered email. Embarrassment, as much as
anything, had me jumping around to fix things up.
I am sure,
by now, you are all dying to know what Emirates had to say so here it is:
Many thanks for your email.
Sorry to hear that your experience has not been up to
I have passed your email on to the Emirates Country
Manager for Zimbabwe.
Emirates introduced a Boeing 777-300 on the
Dubai-Harare route from February 1 this year that increases its capacity on the
route by 50 percent. The aircraft has 354 seats in a three-class configuration,
offering eight luxurious First Class suites, 42 seats in Business Class and
generous space for 304 passengers in Economy Class.
Throughout the aircraft, passengers will be able to
experience the airline’s award-winning ice in-flight entertainment
system with a choice of over 1,400 channels on-demand as well as meals prepared
by gourmet chefs.
I wonder if there is some way we can enlist the
support of your blog in helping to address the perceptions you mention.”
am sure those of you who have travelled more recently can confirm these
statements and take me to task for my outdated rant. I was impressed
with Emirates for responding at all. I was rather disturbed to find out that
they knew that I have a blog. And promptly went off and “googled” myself to see
what would come up. Once you blog you are no longer anonymous. Which, of course,
should be obvious. But ho hum what can I say I did not think of the obvious.
Which brings me to the point that having complained at Emirates
airlines and theAirline responding so
promptly and so well, I absolutely have to give them a plug:
By the way the airline has been busy winning
awards all over the place: ‘World’s Best Airline, ‘Best Middle East Airline’ and for a record ninth year in a row, ‘World’s Best
those of you that absolutely have to visit Dubai(or as I like to say Do Buy) for a stop-over
on your way to and from the Southern Hemisphere ( and I am not forgiving any of
you that are off to the Reps Reunion in the United Kingdom and not stopping overeven though you could probably say the same
thing to me about not being at the reunion) remember it is the Dubai Summer SuprisesTime of the Year and there are all sorts of deals with Emirates Special Offers:
Here is a super deal for Business Class travellers:
Explore the World in Style for less with Emirates’ Three-Day Business
Fares starting from US$2,550
for travel from Harare to Dubai.
June 4, 2013 – Travellers from Zimbabwe are being offered a taste of the highlife with
the latest discounts from Emirates in a three-day sale of Business Class
tickets this week.
Attractive discounts are being offered on the airline’s Business Class
fares to selected destinations
starting from June 4 until June 6, with ticket prices starting from US$2,550
for return travel from Harare to Dubai.
Travel is for the
period July 12 and August 4 and passengers from Zimbabwe will be able to travel
Business Class to London from US$3,140 return or Geneva from US$3,485. A return
trip to Paris will cost US$3,985 and Tunis is US$4,070. The fare to New York is
When it comes to Business Class, Emirates
goes to great lengths to ensure comfort, efficiency and attention to detail for
On the ground, Business Class customers and
Gold card members of Skywards, Emirates’ award-winning frequent flyer programme,
can relax before their flights in one of Emirates’ 35 global Business Class
lounges, including the world’s largest Business Class lounge located in
Concourse A in Terminal 3, Dubai International Airport. Opened in January this
year and spanning over 16,000 square metres, the lounge features: showcase
kitchens, business centres, fully stocked bars and restaurants, a Timeless Spa
with 29 treatment rooms and an entertainment zone.
Onboard, Emirates’ award-winning Business
Class offers passengers state-of-the art seats with fully connected inflight
communications and entertainment. A highlight is its renowned ice inflight
entertainment system which offers passengers up to 1,400 channels of the latest
multi-lingual entertainment and has been voted the world’s best at the World
Airline Awards for eight consecutive years.
Emirates’ in-flight dining options
frequently exceed passengers’ expectations, offering a choice of regionally
inspired menus created by award-winning chefs accompanied by some of the
world’s finest beverages.
In addition, Emirates’ Business Class
passengers can enjoy:
chauffeur-drive service to and from selected airports;
Class check-in desks;
·Fast track immigration
on arrival and departure from Dubai.
To book your next trip and experience
Emirates’ Business Class for yourself, please visit the Emirates sales office at
Wakefield Road, Avondale, Harare, book online at www.emirates.com or speak to your travel